CCD COMPLAINT HANDLING POLICY & PROCEDURES
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School, Student, Parent/Guardian who wish to lodge a complaint.
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Complete complaint form OR Telephone the Chancery Office (02) 6771 8700
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Complaint is referred to CCDCoordinator
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CCD Coordinator will contact complainant within 2 working days (3.2 Respond to Complaints)
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Complaint is assessed and investigated with feedback provided during process (4.4 Initial assessment and addressing of complaints)
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Resolution or Remedy will be determined with reasons given (4.5 Providing Reasons for Decisions)
